Last updated: 28 August 2024
Filmhouse Cinemas truly believes in keeping your confidential information just that... confidential! Please click here for our Privacy Policy
Filmhouse+ Club memberships may be closed and/or rewards reverted due to technical and or operational issues that may arise. This would include but is not limited to any type of electronic malfunctions or human error on behalf of Filmhouse Cinemas Associates. Filmhouse Cinemas will, to the best of its ability, attempt to rectify any accounts that were closed due to any of these reasons and reapply any outstanding rewards or points existing at the time the issue arose. Members may be provided with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of the Member website at Filmhouseng.com. Each Member has the responsibility for the use of his/her own password and username to gain access to the Filmhouse+ Club website page we will have no responsibility for Member’s inability to access such restricted portions of such website if Member has lost or forgotten username, password or other necessary code. Members can request a password reset be emailed to them at Filmhouseng.com/filmhouse-club From time to time, Members may be eligible for sweepstakes, contests or other special promotions. Participation in such events shall be subject to the terms, conditions and rules published at the time of such event and applicable laws.
Privacy Policy: The information provided by the Member is subject to and will be handled according to the Filmhouse Cinemas Privacy Policy, available at Filmhouseng.com.
Ineligible Purchases. The following purchases or products are NOT eligible toward earning points or redemption of rewards:
Rewards have no cash value. All earned rewards and benefits are valid for until the end of each 30-day cycle and can be renewed for another 30-day cycle except otherwise stated in this document from date of issuance at which time they will expire. A Member may redeem his/her earned benefits and rewards online at Filmhouseng.com and at participating Filmhouse Cinema locations.
Birthday Gift: If a Member provided a date of birth, a “birthday gift” may be automatically loaded onto the account during the birthday month that is entered into the Member’s profile. Filmhouse+ Club members may receive a special reward depending on whether on which tier they are subscribed to. Offer is valid only for month of the member’s birthday after which time it will expire. The birthday gift will be redeemed automatically on purchase of tickets online or at participating Filmhouse Cinema locations by presenting the Filmhouse+ Club profile/account ID on the Filmhouse+ Club App.
To earn or apply benefits, the Membership account must be active at the time of purchase. Members will NOT be credited retroactively for purchases made without an active Membership account presented at the time of purchase.
Filmhouse Cinemas is not responsible for the use or redemption of rewards from an account that has been lost, stolen, or otherwise used without Member’s permission.
All rewards are the property of Filmhouse Cinemas.
Upon the entry of Filmhouse+ Club; the member’s account is inaccessible due but not limited to technical and or software system failures and or if the Member has lost sign-in details the Filmhouse+ Club, Filmhouse Cinemas will not be held responsible for missed transaction entries into the member’s account. Filmhouse Cinemas reserves the right to resolve any technical errors or glitches as it deems best.
Please visit www.filmhouseng.com for full refund policy and questions.
The Membership for the Filmhouse+ Club Silver tier is subject to the relevant payment of subscription fees for the Filmhouse+ Club. Filmhouse+ Club members may cancel membership at any time as described above in Paragraph 1(f) and subscription gives access to rewards and benefits for a 30-day cycle only. Filmhouse+ Silver tier members gain access to a library of video on demand content with an option of 1 free month worth of video content viewing with an annual subscription fee payment.
The Membership for the Filmhouse+ Club Platinum tier is subject to the relevant payment of subscription fees on the Filmhouse+ Club. Filmhouse+ Club members may cancel membership at any time as described above in Paragraph 1(f) and subscription gives access to rewards and benefits for a 30-day cycle only. Filmhouse+ Platinum tier members gain access to a library of video on demand content with an option of 2 free months’ worth of video content viewing with an annual subscription fee payment.
The Filmhouse+ Club Membership term is unlimited as long as the account stays in an active status. Filmhouse+ Club reserves the right to cancel the account after 2 years (24 consecutive months) of inactivity.
Filmhouse Cinemas strives to give guests the best, unhindered experience possible. As such, we want to ensure that 3rd parties do not have any type of access to your benefits as a Filmhouse+ subscriber.
Use of the program and any of its associated benefits is at member’s sole risk. The membership benefits are provided only on an "as is" and "as available" basis. Filmhouse Cinemas and all of its affiliates, directors, officers and agents (collectively "membership providers") expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Membership providers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if membership provider has been advised of the possibility of such damages) resulting from (i) the use or the inability to use the program or any benefits thereof; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered via the use of the program; (iii) unauthorized access to or alteration of member’s program data; or (iv) any other matter relating to the program.
This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by and construed in accordance with the laws of Nigeria without regard to conflict of law principles.
The Parties hereby agree to use every effort and endeavour to settle amicably any dispute claim, controversy, disagreement and/or difference of whatever nature (‘Dispute’) arising out of or in connection with this document. To this end, the disputing party shall promptly appoint representatives who shall meet and attempt to resolve any dispute with the other party and any dispute which cannot be resolved amicably shall be resolved by arbitration using the provisions of the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004.
This Agreement, including all documents referenced herein, represents the entire understanding between us and any user of the Program with respect to the Program and supersedes any other agreements, statements or representations. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. Any user of any portion of the Filmhouse+ Club program is deemed to have accepted the terms and conditions of this Agreement.
Any changes we make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Policy.